Expand the Server Configuration list. In the Windows Control Panel, select Programs Program and Features. These recordings are stored in the Voicemail Pro server mailboxes. Click Finish to complete the wizard. Click on the link for Voicemail Pro and then double-click on setup. Start the Voicemail Pro client. Select the components required for the installation and click Next.
Select Tools and then Options. Right-click the Outlook icon on the desktop and select Properties. Avaya grants you a license within the scope of the license types described below, with the exception of Heritage Nortel Software, for which the scope of the license is detailed below. Enter the settings to match the customer's e-mail server and the e-mail account configured on that server for the Voicemail Pro service. If connected to a remote server, the Confirm Callflow Download window will be displayed.
Click on the link for Voicemail Pro and then double-click on setup. If Custom is selected, select Voicemail Pro Campaign Web Component in the list of components. The following details are displayed: · The number of voicemail channels available. Note: If you clear the check box for a feature that is already installed, the installation wizard will uninstall the feature. To refresh the list, close the System Preferences dialog box and open the dialog box again.
Some free advice for those jumping into v9. The support for the user interfaces in the Spanish Mexico and Portuguese Brazil languages continues to be available. If you prefer, create a separate account for this purpose and configure it such that the account password does not expire. Click on the link for Voicemail Pro and then double-click on setup. · For the first server entry in the list: Where messaging between Voicemail Pro servers is being used central, backup and or distributed servers , the first entry is used and will match the domain set above. · Users whose Profile is set to Teleworker User or Power User can be licensed using the Teleworker Profile or Power User Profile licenses. If you're not sure which version you're using, check your system documentation.
You are then able to continue working in offline mode or to close the client. Voicemail Pro The diagram illustrates a Voicemail Pro system with some of the setup options. Avaya Toll Fraud intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. If this is the first time that the Voicemail Pro server has been logged into, you should first change the default remote access account. Select Add and then Mail. Check the Scripts and Execute check boxes. For the sales person,there is information on what solutions work well for different circumstances.
Select the Phone Manager tab. Click Preferences and select General. The user name and password created are requested as part of the installation of the Voicemail Pro service. · Embedded Voicemail Not used with Voicemail Pro. · The first two entries in the example above can be combined.
The Call Status pane then indicates when the call has been answered. The InstallShield Wizard Complete menu is displayed. If required, the language provided by a voicemail call flow can be changed using a Select System Prompt Language action. Using the Voicemail Pro Client The Voicemail Pro client is used to administer the Voicemail Pro server. Select Mail Setup and then click E-mail Accounts. For example, a Receptionist may be answering calls on behalf of more than one company.
A window asking you to confirm will appear. Configure Outlook Express for Internet Mail. On the E-mail Service Option Screen, select Internet Only. See Configuring Outlook for Exchange Server. For example, if the end user customer or Avaya channel partner would like to install two instances of the same type of Products, then two Products of that type must be ordered. Due to the size of the wav file message attachments, deselect it once the installation is complete. Check the Domain, Private, and Public check boxes.
From the View pull-down menu, select Show Services Node. Note that Voicemail may use additional ports for connection to services such as third-party database or Microsoft Exchange. That named file can be created by an Edit Play List action. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. When an address is entered, the additional Voicemail E-mail control below are selectable to configure the type of voicemail e-mail service that should be provided. In Features View, double-click Handler Mappings.
This is intended mainly for scenarios where the Voicemail Pro is obtaining text and number values from a customer database. There should be one account called Administrator. The Voicemail Pro server part of the software consists of several components in addition to the core server software, these are: · Campaigns The Voicemail Pro can be configured to run a campaign. Click Check to test the connection to the specified e-mail account. See Configuring Outlook Express for Internet Mail.