Frequently Asked
Questions
Recent Q&A
- Are NYC New York Color products tested on animals?
- Are NYC New York Color products tested for safety?
- Is NYC New York Color packaging recyclable?
- Do NYC New York Color products have an expiration date?
- Are NYC New York Color products noncomedogenic?
- Do NYC New York Color products contain gluten?
- Where can I buy discontinued NYC New York Color shades and products?
- Where can I get a list of ingredients?
- Do your false eyelashes contain human hair?
- Where are NYC New York Color products manufactured?
Question 1
back to topQuestion 2
back to topBefore we place a product on the market, we assess it thoroughly to ensure that it is safe for human use and for the environment and that it is compliant with all applicable laws, rules and regulations. Our safety assessment of cosmetic ingredients is based on the use of recognized alternatives to animal testing, the use of existing safety data and, increasingly, the sharing of such data from and with other industries.
Question 3
back to topPost-consumer collection of packaging components is not available in all areas where our products are sold. We encourage consumers to check with local authorities for this information. Individual plastic caps may be sorted into the plastic category and glass bottles into the glass category. For your safety, we urge you not to disassemble pump/reducer caps from bottles as this may pose a safety hazard. Folding cartons may be sorted into the paper category, although laminated cardboard is less frequently recycled.
Question 4
back to topQuestion 5
back to topNYC New York Color Smooth Skin Makeup is noncomedogenic.
Question 6
back to topThe following NYC New York Color products are gluten-free:
Ultra Moist Lip Wear
Ultra Last Lip Wear
Kiss Gloss
Smooch Proof Lip Wear
Smooch Proof Lip Stain
Lip Slider
Automatic Lip Liner
Lip Glider
Roll On Lip Gloss
Lippin Large Lip Plumper
NYC Liquid Lip Shine contains Wheat protein at 0.1% - so this is NOT gluten-free.
Question 7
back to topSorry, but we do not sell discontinued shades to retailers, or to consumers. We apologize if your favorite shade is no longer available. We are always working to bring you the latest color trends and dazzling shades.
Question 8
back to topIngredients are listed on every product package, as required by law. For very small products, ingredient listings are available in a booklet at the beauty bar or point-of-sale.
To obtain a list of ingredients prior to purchasing a product, please click “Contact Us” and send us an email with the full product name and shade. We are happy to send you the ingredient listing via return email.
Question 9
back to topNo, all NYC New York Color false eyelashes are made with synthetic materials.
Question 10
back to topNYC New York Color works hard to offer you the highest quality products for the best possible value. To achieve this, our products are made in many different countries around the world. Please refer to a specific product package for the country of manufacture.